Cookies Policy

DENTA24 Last Updated: 20 June 2026 Company Name: DENTA24 (F.Z.C) Registered Address: Ajman Free Zone, United Arab Emirates Licensing and Registration Authority: Ajman Free Zone Authority

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1. Introduction

This Policy explains how DENTA24 uses cookies and similar technologies when users visit or use the website, application, or any digital channel operated by the DENTA24 Platform. This Policy is intended to explain the types of cookies that may be used, the purposes for which they are used, and how users may manage or disable them, in accordance with our Privacy Policy and the applicable laws and regulations of the United Arab Emirates, to the extent applicable to the Platform’s activities and the nature of the data being processed. By using the Platform or continuing to browse it after the cookies notice appears, the user acknowledges that they have reviewed and understood this Policy. For non-essential cookies, such as advanced analytics, marketing, or advertising cookies, DENTA24 may request the user’s consent where legally required or operationally appropriate. This Policy is not intended to create an absolute obligation on DENTA24 to operate or disable specific cookies in all circumstances. Rather, it is intended to clarify the general framework for cookie use, management, and transparency.

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2. What Are Cookies?

Cookies are small files or identifiers stored on a user’s device or browser when visiting a website or using a digital platform. Depending on their type, cookies may help operate the website, save preferences, improve the user experience, remember certain settings, protect accounts, analyze Platform performance, or measure the effectiveness of marketing campaigns. We may also use similar technologies that perform functions similar to cookies, such as:

• Pixels.
• Tags.
• Local Storage.
• Session Identifiers.
• Analytics and performance measurement tools.
• Fraud prevention tools.
• Advertising campaign measurement tools.

All such technologies are referred to in this Policy as “cookies”, unless the context requires otherwise.

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3. Scope of This Policy

This Policy applies to the use of cookies and similar technologies through:

• The DENTA24 website.
• DENTA24 applications, if any.
• Login and account pages.
• Product, search, and browsing pages.
• Cart and checkout pages.
• Payment pages, to the extent controlled by DENTA24.
• Analytics and marketing tools connected to the Platform.
• Any other digital channel managed by or linked to DENTA24.

This Policy does not apply to cookies or tracking tools used by third-party websites or services that DENTA24 does not control, such as external payment gateways, Supplier websites, shipping companies, or social media platforms, except to the extent they are integrated into the Platform and subject to our settings or technical instructions.

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4. Why We Use Cookies

DENTA24 may use cookies for the following purposes, depending on the type of cookie and the enabled settings:

• Operating the Platform and enabling its basic functions.
• Maintaining account and session security.
• Remembering user preferences, such as language, country, or currency.
• Saving the cart, added Products, or incomplete Order steps.
• Improving the browsing and purchasing experience.
• Analyzing page performance and Platform usage.
• Detecting technical faults and errors.
• Protecting the Platform against fraud or unlawful use.
• Measuring the effectiveness of marketing campaigns.
• Improving Products, services, and customer experience.
• Providing content or offers that are more relevant to the user’s interests, to the extent permitted by law.

DENTA24 does not use cookies for the purpose of selling users’ data as standalone lists to external parties, nor does it use them for the purpose of collecting data that is not necessary for the nature of the Platform or the services provided.

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5. Types of Cookies We May Use

DENTA24 may use the following types of cookies, depending on the nature of the Platform and the tools enabled from time to time.

5.1 Strictly Necessary Cookies

These cookies are necessary to operate the Platform and enable its basic functions. They usually cannot be disabled through the Platform’s settings because they are required to provide the service, protect the account, or process an Order. These cookies may include, for example:

• Login cookies.
• Session security cookies.
• Shopping cart cookies.
• Order-step saving cookies.
• Fraud prevention cookies.
• Load balancing and basic performance cookies.
• Cookies that remember cookie consent or rejection choices.
• Cookies protecting against automated or unlawful use.

Without these cookies, certain Platform services may not function properly, such as logging in, adding Products to the cart, completing an Order, saving basic preferences, or protecting the account.

5.2 Performance and Analytics Cookies

These cookies help DENTA24 understand how users use the Platform, such as the most visited pages, session duration, traffic source, Products browsed, and technical errors that may occur during use. This information is generally used in aggregate or statistical form to improve Platform performance and user experience. These cookies may include:

• Traffic analytics tools.
• Page performance measurement tools.
• Technical error tracking tools.
• General browsing behavior analysis tools.
• Platform speed and stability measurement tools.

Some of these cookies may be activated only after the user’s consent, where required by law, Platform settings, or the nature of the relevant tool.

5.3 Preference and Functionality Cookies

These cookies are used to remember user choices and improve the user experience, such as:

• Preferred language.
• Country or region.
• Preferred currency.
• Display settings.
• Filters or search options.
• Non-sensitive session data.
• Browsing or Product preferences.

Disabling these cookies may result in loss of certain preferences or may require the user to re-enter them during each visit.

5.4 Marketing and Advertising Cookies

DENTA24 may use marketing or advertising cookies to measure campaign effectiveness, understand users’ interest in certain Product categories, or provide content or offers that are more relevant to their interests. These cookies may help with:

• Measuring advertising campaign results.
• Identifying traffic sources.
• Retargeting users with relevant offers.
• Reducing irrelevant advertisements.
• Analyzing user interest in certain Product categories.
• Improving advertising spend and measuring marketing channel performance.

These cookies will not be used for marketing or advertising tracking except on an appropriate legal basis or with the user’s consent where required, while respecting the user’s right to manage preferences or unsubscribe from marketing where available.

5.5 Third-Party Cookies

Some cookies may be placed by third parties that provide services to the Platform, such as:

• Analytics providers.
• Payment gateways.
• Fraud prevention tools.
• Map or location services.
• Marketing and advertising platforms.
• Chat management or customer service tools.
• Website performance measurement tools.
• Hosting or cybersecurity service providers.

Third-party cookies are subject to the privacy and cookie policies of their respective providers, and DENTA24 does not have full control over how they operate outside the Platform. DENTA24 seeks to select commercially and technically appropriate service providers. However, it shall not be liable for third-party cookie practices outside its reasonable control.

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6. Data That Cookies May Collect

Cookies or similar technologies may collect certain technical or behavioral data, including:

• Internet Protocol address (IP address).
• Device type.
• Browser type.
• Operating system.
• Session identifiers.
• Pages visited.
• Time and date of visit.
• Session duration.
• Products or categories browsed.
• Traffic source.
• Language or country preferences.
• Technical errors or page performance data.
• Interaction data with campaigns or advertisements.
• Cookie consent or rejection choices.

Some of this data may constitute personal data if it can identify the user directly or indirectly. In such cases, it will be processed in accordance with the Privacy Policy and applicable laws.

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7. Legal Basis for Using Cookies

DENTA24 uses cookies on one or more of the following bases, depending on the cookie type and purpose:

• Necessity for operating the Platform and providing the service.
• Performance of an Order or contract with the user.
• Protection of Platform security and prevention of fraud.
• Improving performance and user experience through appropriate and proportionate means.
• Compliance with legal or regulatory requirements.
• User consent, particularly for non-essential analytics, marketing, or advertising cookies where consent is required.

DENTA24 does not rely on consent for every use of cookies, as some cookies are necessary to operate the Platform, protect the account, or fulfill an Order. For non-essential cookies, the user may accept, reject, or manage them through the available cookie settings, where such functionality is enabled.

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8. Cookie Retention Periods

The retention period of cookies varies depending on their type, purpose, and the settings of the browser or service provider, and may include:

• Session Cookies: Usually expire when the browser is closed or the session ends.
• Persistent Cookies: Remain for a defined period or until deleted from the browser.
• Preference Cookies: May remain to remember user settings in future visits.
• Analytics or Marketing Cookies: May remain for periods that vary depending on the service provider and Platform settings.
• Security and Consent Cookies: May remain for a reasonable period to remember the user’s choices and protect the Platform.

DENTA24 seeks not to use cookies for longer than necessary to achieve their legitimate purpose, unless retention is legally or technically required or permitted.

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9. Managing Cookies

Users may control cookies in several ways, including:

• Consent settings or cookie preferences available on the Platform, if any.
• Browser settings.
• Manual deletion of cookies from the device.
• Blocking cookies from certain websites.
• Use of “Do Not Track” settings or privacy tools available in some browsers.
• Managing advertising or tracking settings through third-party services, where available.

Disabling certain cookies may affect the user experience or disable certain Platform functions, such as login, cart saving, checkout, remembering language and preferences, or account protection.

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10. Disabling Strictly Necessary Cookies

Strictly necessary cookies usually cannot be disabled through the Platform settings, as they are required to operate core services such as login, account security, cart, payment, consent storage, or fraud prevention. The user may disable these cookies through browser settings, but this may cause the Platform or certain features to stop functioning properly. If the user rejects or disables necessary cookies, they may be unable to use certain services or complete Orders through the Platform.

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11. User Consent and Managing Choices

DENTA24 may display a consent banner or notice when the user first visits the Platform, when this Policy is updated, or when non-essential cookies are used. Depending on technical availability, consent options may include:

• Accepting all cookies.
• Rejecting non-essential cookies.
• Customizing settings by category.
• Updating preferences later.

If the user selects certain settings, those settings will apply until the user changes them, deletes cookies from the browser, uses another device or browser, or the Platform requests renewal of the choice. The user’s consent to cookies shall not be considered general consent to all types of data processing outside the scope of this Policy and the Privacy Policy.

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12. Cookies and Health Data

DENTA24 does not use cookies for the purpose of collecting patient data, medical records, or personal health information. If the user uses the Platform in a way that involves sending health data, professional documents, or sensitive information, the processing of such data shall be subject to the Privacy Policy and applicable laws. Users should not send any unnecessary patient data or health information through the Platform. The user must ensure that any unnecessary health or personal data is removed or masked before uploading any document, image, or file to the Platform.

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13. Cookies and Payment Services

Payment gateways, banks, or payment service providers may use cookies or similar technologies when processing payments, performing security verification, or preventing fraud. DENTA24 may not have full control over cookies used within external payment pages or systems operated by independent payment providers. Such cookies are subject to the privacy and cookie policies of the relevant payment provider, and users are advised to review those policies when using external payment services. DENTA24 shall not be liable for any failure or practice relating to cookies used by a payment provider outside DENTA24’s reasonable control.

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14. Cookies in Shipping and Supplier Services

Certain Platform operations may include links or integrations with shipping companies, Suppliers, or logistics providers. Such parties may use their own cookies or tracking tools when users are redirected to their websites or systems. DENTA24 does not control cookies used by such parties outside the Platform and shall not be responsible for their privacy or tracking practices. Users are advised to review the privacy and cookie policies of any third party before using its systems or providing it with any data.

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15. Sharing Cookie Data with Third Parties

DENTA24 may share limited data generated by cookies with external service providers, such as analytics, marketing, security, or hosting providers, for the purposes of operating, improving, securing, and measuring the performance of the Platform. DENTA24 will not share cookie data with third parties except to the extent necessary to achieve legitimate purposes or based on the user’s consent where required. Some of this data may be processed outside the United Arab Emirates if the service provider or its servers are located outside the country, in accordance with the Privacy Policy and reasonable data protection measures.

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16. Transfer of Data Outside the UAE

Some data generated through cookies may be processed outside the United Arab Emirates, particularly when international service providers are used for analytics, hosting, security, or marketing. Where this occurs, DENTA24 seeks to take appropriate and reasonable measures to protect the data in accordance with applicable laws and the Privacy Policy. The use of an external service provider does not mean that DENTA24 waives its obligations to select suitable service providers or to process data only to the extent necessary and lawful.

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17. Updates to This Cookies Policy

DENTA24 may amend this Policy from time to time to reflect technical, operational, legal, regulatory, or commercial developments. The updated version will be published on the Platform with the latest update date. Continued use of the Platform after publication of updates shall be deemed acceptance of the updated Policy, unless the law requires new consent or an additional action. Amendments shall not affect any mandatory user rights that may not be waived under applicable law.

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18. Relationship with the Privacy Policy

This Policy forms a supplementary part of DENTA24’s Privacy Policy. Where cookies involve the processing of personal data, such processing shall be subject to the Privacy Policy, including provisions relating to data collection, use, sharing, retention, data protection, user rights, and transfer of data outside the country. In the event of any conflict between this Policy and the Privacy Policy concerning the processing of personal data, the Privacy Policy shall apply to the extent relating to personal data protection, unless this Policy is more specific in relation to cookies.

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19. User Rights

Subject to applicable laws, the user may have certain rights regarding personal data processed through cookies, such as:

• Requesting access to data.
• Requesting correction of inaccurate data.
• Requesting deletion of data, where legally possible.
• Objecting to certain types of processing.
• Withdrawing consent where processing is based on consent.
• Restricting or suspending certain types of processing.
• Unsubscribing from direct marketing.

These rights are subject to the limitations and exceptions permitted by law, such as retaining data necessary for Platform security, legal compliance, fraud prevention, Order fulfillment, or defense of rights.

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20. Limitation of Liability

To the maximum extent permitted by law, DENTA24 shall not be liable for any failure, damage, data loss, or limitation in Platform use arising from:

• The user disabling strictly necessary cookies.
• Browser or device settings.
• Privacy protection tools or extensions used by the user.
• Third-party cookies outside DENTA24’s control.
• Failures or errors of analytics, payment, shipping, or marketing providers.
• Use of unsecured networks or devices.
• Any cause beyond DENTA24’s reasonable control.

Nothing in this Policy is intended to exclude or limit any liability that cannot be excluded or limited under mandatory law.

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21. How to Contact Us

For any inquiry regarding this Cookies Policy or cookie settings, you may contact DENTA24 through:

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