Disclaimer

DENTA24
Last Updated: [●]
Company Name: DENTA24 (F.Z.C)
Registered Address: Ajman Free Zone, United Arab Emirates
Licensing and Registration Authority: Ajman Free Zone Authority

1. Introduction

This Disclaimer forms an integral part of the General Terms and Conditions for the Use of the DENTA24 Platform, the Privacy Policy, the Cancellation, Refund, Shipping and Delivery Policy, and any other policies or terms published on or linked to the Platform.

By using or browsing the Platform, creating an account, placing an order, purchasing any Product, or benefiting from any service provided by DENTA24, the User acknowledges that they have reviewed and understood this Disclaimer, to the extent permitted by applicable law.

This Disclaimer is not intended to exclude or limit any liability that cannot legally be excluded or limited, nor is it intended to deprive the Customer of any mandatory right granted under applicable laws, including rights relating to defects, errors, material non-conformity, or mandatory warranties that may not be waived by agreement.

2. Scope of This Disclaimer

This Disclaimer applies to the use of the Platform, browsing of content, ordering of Products, dealings with Suppliers, and use of shipping, payment, support, training, or any other service provided through DENTA24 or its official channels.

This Disclaimer also applies, where appropriate, to any transaction involving Suppliers, manufacturers, distributors, shipping companies, payment gateways, or independent service providers participating in the fulfillment, support, or delivery of Orders.

In the event of any conflict between this Disclaimer and any other policy published on the Platform concerning a specific matter, the document that is more specific to that matter shall apply, unless it conflicts with a mandatory provision of applicable law.

3. Nature of DENTA24’s Role

Depending on the nature of each transaction, DENTA24 may operate as a specialized e-commerce platform, direct seller, commercial intermediary, coordinator between Customers and Suppliers, or digital channel for displaying and supplying products, supplies, devices, and equipment related to the dental sector and related medical and laboratory sectors.

Some Products may be supplied, shipped, warranted, or supported by Suppliers, manufacturers, distributors, shipping companies, payment gateways, or independent service providers. In such cases, DENTA24’s role is limited to coordination, follow-up, and order management within reasonable commercial limits, unless expressly stated otherwise in the Order confirmation, invoice, or written agreement.

DENTA24 shall not be liable for any act, omission, delay, or error by a Supplier, manufacturer, shipping company, payment gateway, or independent third party beyond DENTA24’s reasonable control. However, DENTA24 will seek to handle complaints and claims submitted to it in good faith and in a professional manner, in accordance with the published policies and applicable law.

4. No Medical or Therapeutic Services

DENTA24 does not provide any medical, therapeutic, or diagnostic service through the Platform and does not conduct any direct medical activity with patients.

Any information published on the Platform, including Product descriptions, specifications, images, comparisons, training content, general guidance, demonstrations, or marketing materials, is provided for general commercial, informational, and professional purposes only.

No content published on the Platform shall be considered a substitute for:

• Consultation with a qualified doctor or professional.
• Manufacturer or Supplier instructions.
• The official user manual of the Product.
• Applicable professional or regulatory requirements.
• Licenses, permits, or approvals required in the country of use.

The User is responsible for ensuring that the Product is suitable for their professional or commercial use and for using it in accordance with manufacturer instructions, professional standards, and applicable laws and regulations.

5. Professional, Medical, and Dental Products

Products displayed on the DENTA24 Platform may include medical, dental, laboratory, or professional Products intended for use by doctors, technicians, licensed establishments, or qualified users.

DENTA24 does not warrant that every Product will be suitable for every User, every purpose, every country, or every regulatory system. The User is responsible for verifying:

• The suitability of the Product for the intended purpose.
• That they hold the required status, license, or expertise to use, purchase, or import the Product.
• The Product’s compliance with local laws and regulations in the country of use or import.
• Compliance with storage, transportation, installation, operation, and maintenance instructions.
• Any warnings, restrictions, or instructions issued by the manufacturer or Supplier.

DENTA24 shall not be liable for any damage or loss arising from use of a Product by an unqualified person, use contrary to manufacturer instructions, use for an unintended purpose, or improper storage, transportation, installation, or operation.

6. Accuracy of Information and Content

DENTA24 seeks to display information available on the Platform as clearly and professionally as reasonably possible. However, some Product descriptions, images, prices, specifications, availability information, or warranty details may rely on data provided by Suppliers, manufacturers, or third parties.

Therefore, to the extent permitted by law, DENTA24 does not provide an absolute undertaking that all information displayed on the Platform will be free from errors or updated at all times, particularly in relation to:

• Illustrative images.
• Specification changes by the manufacturer or Supplier.
• Product availability.
• Prices, fees, or offers.
• Country of origin or country of shipment.
• Warranty terms.
• Supply or delivery periods.
• Product certificates or technical documents.
• Use or import restrictions in the Customer’s country.

DENTA24 may correct any error, update any information, amend any offer, or cancel any Order before confirmation or fulfillment if a material error is identified in the price, description, availability, shipping, or any essential information.

7. Reliance on Platform Information

The User relies on information available on the Platform under their own professional and commercial responsibility and must request clarification before purchase if a specification, certificate, approval, or particular use is material to them.

DENTA24 shall not be liable for any purchase, use, or import decision made by the User based on general or descriptive information without carrying out the necessary verification, particularly in relation to medical, dental, laboratory, or other Products that may require approvals, licenses, or special conditions of use.

The display of a Product on the Platform shall not be interpreted as an automatic confirmation that the Product may be imported or used in all countries or by all Users.

8. Images, Graphics, and Visual Materials

Images, graphics, and visual materials displayed on the Platform may be for illustrative, informational, or marketing purposes and may differ from the actual Product in terms of color, size, packaging, accessories, design, country of origin, or certain non-essential details.

The written specifications, Order confirmation, invoice, and approved technical documents shall be relied upon to identify the Product subject to the Order, not the image alone.

If the appearance of the Product, its accessories, country of origin, or any particular specification is material to the Customer, the Customer must request written confirmation from DENTA24 before completing the Order.

9. Suppliers and Third Parties

DENTA24 may deal with Suppliers, manufacturers, distributors, shipping companies, payment gateways, or independent service providers.

To the maximum extent permitted by law, DENTA24 shall not be liable for:

• Supplier or manufacturer errors in data or specifications.
• Supplier delays in preparation or supply.
• Supplier stock unavailability.
• Errors by shipping or clearance companies.
• Customs fees or delays.
• Failures, refusals, or delays by payment gateways or banks.
• Warranty terms issued by the manufacturer or Supplier.
• Any act or omission by a third party beyond DENTA24’s reasonable control.

However, DENTA24 seeks to select Suppliers and service providers with reasonable commercial care and to follow up on complaints submitted to it in accordance with its published policies and applicable laws.

10. Shipping, Customs, and Delivery

Any shipping or delivery period published on the Platform or stated in the Order confirmation is an estimate and shall not constitute a final guarantee of delivery on a specific date, unless otherwise agreed in writing.

DENTA24 shall not be liable for any delay, fee, loss, or failure of delivery arising from:

• Customs.
• Shipping companies.
• Missing or incorrect Customer address.
• Customer non-response.
• Failure to provide clearance or import documents.
• Governmental or regulatory restrictions.
• Supplier or manufacturer delay.
• Force majeure.
• Any cause beyond DENTA24’s reasonable control.

The Customer is responsible for ensuring that the ordered Products may be imported or used in the delivery country and for obtaining any required approvals, licenses, or permits, unless otherwise agreed in writing.

11. Regulatory Requirements and Licenses

Certain Products may be subject to registration, approval, permit, or licensing requirements in the United Arab Emirates, the country of delivery, or the country of use.

DENTA24 does not warrant that a Product may be imported, traded, or used in every country, or that it will be suitable for all regulatory requirements outside the United Arab Emirates.

The Customer or User is responsible for verifying local laws and requirements of the competent authorities in the country of delivery or use, including customs, health, professional, and regulatory requirements.

DENTA24 may refuse, suspend, or cancel any Order if it appears that the Product may create legal or regulatory risks, cannot be appropriately shipped, sold, or supplied, or if the Customer fails to provide the required documents within a reasonable period.

12. Prices and Availability

Prices, availability, and supply timelines are subject to change before Order confirmation.

DENTA24 shall not be liable for any unintentional error in price, description, availability, shipping fees, taxes, or customs duties. DENTA24 may correct the error, amend the Order, or cancel it before fulfillment, while notifying the Customer of the appropriate options.

Displaying a Product on the Platform shall not be considered a guarantee of permanent availability or price lock before Order confirmation and payment acceptance in accordance with the approved procedures.

13. Payments and Payment Gateways

Payments may be made through payment gateways, banks, or independent service providers. The payment process is subject to the terms, conditions, and policies of such parties, in addition to DENTA24’s own terms and policies.

DENTA24 shall not be liable for any bank charges, currency differences, payment rejection, delay, or technical error caused by the bank, payment gateway, or independent service provider, except to the extent required by law or any binding written agreement.

An Order shall not be deemed confirmed or capable of fulfillment unless the amount or required deposit has been received, or payment has been confirmed in accordance with DENTA24’s approved mechanism.

14. Warranty and After-Sales Service

Certain Products may be subject to a manufacturer or Supplier warranty. Unless expressly stated otherwise, DENTA24 does not provide any independent additional warranty beyond the warranty provided by the manufacturer or Supplier or the mandatory warranties required by law.

Warranty coverage typically does not include defects or damage arising from:

• Misuse.
• Improper installation or operation.
• Use by an unqualified person.
• Failure to follow manufacturer instructions.
• Improper storage or transportation.
• Unauthorized maintenance or repair.
• Unauthorized modification.
• Use for an unintended purpose.

The Customer is responsible for retaining the invoice, warranty documents, serial number, and any documents required to submit a warranty claim.

15. Training and Educational Content

DENTA24 may provide or coordinate trainings, workshops, product presentations, or educational content related to Products or the professional field.

Any training or educational content is provided for general informational and professional purposes only and shall not constitute a license, accreditation, or certificate of competency to use any specific Product, unless expressly stated in writing.

DENTA24 shall not be liable for any incorrect use of training or educational information or for applying it in a manner contrary to manufacturer instructions, professional requirements, or applicable laws.

DENTA24 may amend, postpone, or cancel training, replace the lecturer, or change the method of delivery if operational or commercial circumstances require, while making reasonable efforts to notify participants.

16. Limitations on Liability for Use

The User is responsible for the use of Products after delivery, including installation, operation, storage, maintenance, training, and proper professional use.

DENTA24 shall not be liable for any injury, damage, loss, or direct or indirect harm arising from:

• Misuse.
• Negligence.
• Use of the Product by an unqualified person.
• Failure to follow manufacturer instructions.
• Use of the Product in an unsuitable environment.
• Failure to obtain required licenses or permits.
• Use of the Product outside its intended purpose.
• Combining the Product with other products, materials, or devices in an unauthorized manner.
• Failure to carry out maintenance, calibration, or periodic inspection where required.

17. Platform Availability

DENTA24 seeks to operate the Platform in a stable and secure manner, but does not guarantee that the Platform will be continuously available or free from failures, errors, or interruptions.

Access to the Platform may be temporarily suspended or restricted for maintenance, updates, security, operational, technical, or other reasons beyond DENTA24’s control.

DENTA24 shall not be liable for any loss arising from temporary downtime, technical error, internet interruption, hosting service interruption, or external system failure, except to the extent required by law.

18. Cybersecurity and Data

DENTA24 takes reasonable measures to protect the Platform and data, but does not guarantee absolute security of any electronic system or internet communication.

DENTA24 shall not be liable for any damage, data loss, or unauthorized access arising from causes beyond its reasonable control, such as:

• Third-party cyberattacks.
• User negligence in protecting passwords.
• Use of unsecured networks or devices.
• Failures of hosting or technical service providers.
• Sending sensitive data through unapproved channels.
• Uploading files or documents containing malicious software by the User.

The processing of personal and professional data is subject to DENTA24’s Privacy Policy and shall be handled in accordance with applicable laws in the United Arab Emirates, including the Personal Data Protection Law where applicable.

19. External Links and Independent Services

The Platform may contain links or integrations with external websites or services, such as payment gateways, shipping companies, Supplier websites, or government authorities.

DENTA24 does not control the content, policies, security, or practices of such independent parties and shall not be liable for any transaction or use conducted outside the Platform.

Users are advised to review the terms, privacy policies, and usage policies of any third party before using its services or providing it with any data.

20. Financial Limitation of Liability

To the maximum extent permitted by law, DENTA24 shall not be liable for:

• Indirect or consequential losses.
• Loss of profits or business opportunities.
• Business interruption.
• Data loss caused by circumstances beyond its control.
• Shipping or supply delays.
• Rejection by customs or regulatory authorities.
• Product misuse.
• Errors of Suppliers, shipping companies, or payment gateways.
• Fees or costs imposed by third parties.
• Any claim arising from use of the Product contrary to manufacturer instructions or applicable laws.

In all cases, except where liability may not legally be limited, DENTA24’s liability shall not exceed the amount actually paid for the disputed Product, excluding non-refundable external charges such as shipping, customs duties, taxes, or banking fees.

21. No Exclusion of Mandatory Rights

Nothing in this Disclaimer is intended to exclude or limit any mandatory right that may not be excluded or limited under applicable law.

If any part of this Disclaimer is unenforceable under applicable law, the mandatory legal provision shall apply, and the remainder of this Disclaimer shall remain effective to the extent permitted by law.

This Disclaimer shall be interpreted in a manner consistent with the applicable laws of the United Arab Emirates and in a way that balances the protection of the Company’s legitimate interests with the preservation of mandatory rights granted to the User or Customer.

22. User Responsibility

The User acknowledges that they are responsible for:

• The accuracy of the data they provide.
• Selecting the Product suitable for their needs.
• Verifying specifications before purchase.
• Verifying import and use requirements in their country.
• Obtaining any required license, approval, or permit.
• Using the Product in accordance with manufacturer instructions.
• Properly storing, installing, operating, and maintaining the Product.
• Not sending unnecessary patient data or health information.
• Protecting their account and password.
• Reading the terms and policies before completing an Order.
• Ensuring that the person using the Product is qualified or licensed where required.
• Complying with any relevant professional, regulatory, or health requirements.

23. Indemnity

To the extent permitted by law, the User shall indemnify and hold DENTA24 harmless from and against any claims, losses, damages, costs, or expenses arising from:

• Breach of this Disclaimer or the published Terms and Policies.
• Submission of incorrect or misleading data or documents.
• Improper or unauthorized use of the Product.
• Violation of applicable laws or regulations.
• Failure to obtain required permits or licenses.
• Use of the Product by an unqualified person.
• Submission of data, content, or documents infringing third-party rights.
• Any claim arising from the User’s act or omission after receiving the Product.

This indemnity shall not apply to damages arising directly from DENTA24’s gross negligence or proven legal violation.

24. Amendment of This Disclaimer

DENTA24 may amend this Disclaimer from time to time to reflect legal, regulatory, operational, technical, or commercial developments.

The updated version will be published on the Platform with the latest update date. Continued use of the Platform after publication of the amendments shall be deemed acceptance of the updated version, unless the law requires another action.

Amendments shall not affect previously confirmed Orders except to the extent permitted by law or as otherwise agreed in writing by the parties.

25. Governing Law and Jurisdiction

This Disclaimer shall be governed by and construed in accordance with the laws of the United Arab Emirates and the applicable laws and regulations of the Emirate of Ajman, unless mandatory applicable laws provide otherwise.

The courts or competent authorities of the United Arab Emirates, and the Emirate of Ajman where applicable, shall have jurisdiction over any dispute arising from or relating to this Disclaimer, unless another dispute resolution mechanism is agreed in writing.

26. Contact

For any inquiry relating to this Disclaimer, you may contact DENTA24 through: